Imogen Labs

Imogen Labs

Terms of Service

Last updated: November 1, 2026

Agreement

By using any product or service provided by Imogen Labs LLC ("Imogen Labs," "we," "us"), based in Duluth, Georgia, you agree to these terms. If you do not agree, do not use our products.

Products Covered

These terms apply to: Eight.ly OS, HomelabARR CE, HomelabARR Mobile, NeuroHelper, and Operator Kit. They also apply to Agent Templates and the Imogen Playbook, which are retired and no longer sold.

Licenses

Eight.ly OS

Eight.ly OS is sold as a perpetual license, buy once: Single covers 1 node, Cluster covers up to 3. A year of updates is included; extending updates or going Lifetime is optional. Each license is tied to the node(s) it was purchased for. Redistribution of the software is prohibited.

HomelabARR CE

HomelabARR CE is released under the MIT License. You may use, copy, modify, and distribute it freely under the terms of that license.

HomelabARR Mobile

HomelabARR Mobile is distributed through the Apple App Store under Apple's standard Licensed Application End User License Agreement (EULA).

NeuroHelper

NeuroHelper is a freemium iOS application. The free tier provides basic functionality. Premium features are available via Apple In-App Purchase subscription. NeuroHelper is not a medical device and does not provide medical advice.

Earlier purchases

Purchased templates and playbook content are licensed for personal use only. You may not redistribute, resell, or share them.

Operator Kit

Operator Kit is released under the MIT License. You may use, copy, modify, and distribute it freely under the terms of that license.

Refund Policy

All digital products are non-refundable after delivery. Purchases made through the Apple App Store are subject to Apple's refund policy. If you experience a technical issue that prevents you from using a purchased product, contact [email protected] and we will work with you to resolve it.

Disclaimer of Warranties

All products and services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the maximum extent permitted by law, Imogen Labs LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of our products. Our total liability for any claim arising from these terms or your use of our products shall not exceed the amount you paid to us in the twelve months preceding the claim.

Governing Law

These terms are governed by the laws of the State of Georgia, USA, without regard to its conflict of law provisions. Any disputes arising from these terms shall be resolved in the courts of Gwinnett County, Georgia.

Changes to These Terms

We may update these terms from time to time. Continued use of our products after changes are posted constitutes acceptance of the revised terms.

Contact

For questions about these terms, email [email protected].

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